Terms & Conditions

Last Updated: 9 October 2026

Welcome to IMOU Sri Lanka, operated by Enqova Smart Life (Pvt) Ltd. These Terms & Conditions govern your use of imoulanka.lk and any purchases made through our website.

By accessing this website, creating an account, placing an order, or purchasing a product from us, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

IMOU Sri Lanka is operated by:

Enqova Smart Life (Pvt) Ltd
No. 1A, Wewalduwa Road,
Dalugama, Kelaniya,
Sri Lanka.

Customer Support: +94 77 88 55 218

For enquiries, you may also contact us through the Contact Us page on this website.

2. Products and Product Information

We aim to provide accurate product names, model numbers, specifications, images, prices, availability and descriptions.

Product images are provided for illustration and identification purposes. Minor differences in packaging, accessories, colour, firmware, specifications or appearance may occur depending on the manufacturer, production batch or product version.

Where there is a material error in a product description, specification or price, we reserve the right to correct the information and contact the customer before processing the affected order.

3. Prices

All prices displayed on imoulanka.lk are in Sri Lankan Rupees (LKR) unless otherwise stated.

Prices may change without prior notice. The applicable price will normally be the price displayed when the order is placed, subject to correction of genuine pricing or technical errors.

Delivery charges, installation charges or other applicable fees will be displayed separately where relevant.

4. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An automated order confirmation does not necessarily mean that the order has been finally accepted. Orders may be subject to product availability, payment verification, delivery availability and other reasonable checks.

If an ordered product becomes unavailable, we will contact you to arrange an alternative, backorder, store credit or refund where appropriate.

5. Payment

Available payment methods will be shown during checkout.

Customers must provide accurate billing and payment information.

For Direct Bank Transfer orders, processing or dispatch may begin only after the payment has been successfully received and verified.

Where online card payments, instalment facilities or third-party payment services are offered, those transactions may also be subject to the relevant payment provider’s terms and conditions.

We do not request customers to send card PINs, OTPs or online banking passwords to us.

6. Delivery

We provide delivery services to eligible locations across Sri Lanka.

Delivery charges, where applicable, will be displayed during checkout or communicated before the order is confirmed.

Estimated delivery times are provided as guidance and may vary due to location, courier operations, public holidays, weather, stock availability or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, Town/City and contact number.

7. Local Pickup

Where Local Pickup is available, customers may select this option during checkout.

Customers should wait for confirmation that the order is ready for collection before visiting the pickup location.

Proof of order or suitable identification may be requested when collecting an order.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may normally be cancelled subject to payment and processing status.

Once an order has been dispatched, any return or cancellation will be handled according to our applicable Returns & Refund Policy and Sri Lankan consumer law.

9. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to product condition, the reason for return, warranty status and any applicable Returns & Refund Policy published on this website.

Products should not be returned without first contacting us for instructions.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot lawfully be excluded under applicable Sri Lankan law.

10. Warranty

Warranty periods may vary by product.

The applicable warranty period and warranty conditions may be stated on the product page, invoice, warranty document or product packaging.

Customers should retain their invoice or proof of purchase for warranty claims.

Warranty may not cover damage caused by misuse, physical damage, improper installation, unauthorized modification or repair, accidents, unsuitable power conditions, environmental damage or use contrary to manufacturer instructions, except where applicable law provides otherwise.

Warranty service may involve inspection, repair, replacement or another appropriate remedy depending on the product and circumstances.

11. Installation and Configuration

Unless explicitly stated as part of the purchased package, product prices do not automatically include professional installation, cabling, configuration or onsite technical services.

Where installation services are offered, additional terms, site conditions, transport charges, materials or labour charges may apply.

Customers should confirm installation requirements before purchasing if installation is required.

12. Product Compatibility

Customers are responsible for checking that products are suitable for their intended application.

Some smart security products may require Wi-Fi, mobile data, SIM services, compatible memory cards, smartphones, applications, internet connectivity, cloud services or other third-party services.

Availability and performance of third-party networks, applications and services are outside our direct control.

13. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account login information.

Information provided when registering or ordering must be accurate and current.

We may restrict or suspend accounts where there is reasonable evidence of fraud, misuse, unauthorized activity or violation of these Terms.

14. Privacy and Personal Data

We collect and process personal information required to manage orders, payments, delivery, customer support and other legitimate website operations.

Our handling of personal information is further explained in our Privacy Policy.

By using this website, you acknowledge that your personal information may be processed as reasonably necessary to provide the services you request, subject to applicable Sri Lankan data protection requirements.

15. Marketing Communications

Promotional emails, messages or marketing communications will be handled separately from information necessary to process your order.

Where consent is required, customers may choose whether to receive promotional communications and may unsubscribe from such communications where applicable.

16. Intellectual Property

Website design, original text, graphics and other original materials created for imoulanka.lk may not be reproduced or commercially used without permission.

Product names, trademarks and logos belonging to IMOU or other manufacturers remain the property of their respective owners.

17. Website Availability

We aim to keep imoulanka.lk available and accurate, but uninterrupted or error-free operation cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, hosting issues, software updates, security requirements or circumstances beyond our reasonable control.

18. Limitation of Liability

To the extent permitted by law, Enqova Smart Life (Pvt) Ltd will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer remedy that cannot legally be excluded under applicable Sri Lankan law.

19. Fraud and Misuse

Orders suspected of fraudulent activity, unauthorized payment use, abuse, false information or unlawful activity may be placed on hold or cancelled.

Where necessary, relevant information may be provided to payment providers, financial institutions or lawful authorities in accordance with applicable law.

20. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page together with the updated date.

21. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

Any dispute will be handled in accordance with applicable Sri Lankan law and any rights or remedies available to consumers under such law.

22. Contact Us

For questions regarding an order, warranty, delivery, returns or these Terms & Conditions, please contact: